top of page

Faq's

  • What can I expect at The Christmas Experience?
    Arrive at check in for your pre-booked time slot You will then be directed upstairs for a short briefing before the festivities begin Meet Santa’s merry elves who are so excited to see all the boys and girls Meet Mrs Claus and an array of festive characters as you explore the castle Meet Santa, who has a special eco-friendly gift for all the children to treasure for years to come There will be complimentary winter warmers and festive treats for all our guests
  • Will we get to meet Santa?
    Yes of course, each family will enjoy an individual meet with Santa in his enchanting castle, where he will spend some time chatting with them. There will also be an opportunity to take some photos together with your own phones/cameras to capture the moment.
  • Will Children receive a gift?
    Yes, we have a lovely new gift for all children that they will receive during their visit to the Castle. This is a sustainable plush toy by Keel Toys, made from recycled materials allowing them to remember their magical visit for years to come. Please note gifts are not meant to represent any particular ticket value. The ticket price includes the entire experience and gifts are only a small part of this. Gifts are deemed suitable for children of the most receptive Santa visitingage and are suitable from birth.
  • What is the maximum recommended child age?
    There is no age restriction.
  • Is this event different by day and by night?
    A lot of our experience is the same by-day and by-night, but we do have beautiful lighting and projections which can truly be appreciated from 4pm onwards. During the day the Castle and Gardens surroundings can be seen more clearly, both are magical!
  • Can I bring my camera?
    Yes we encourage you to bring your phones / cameras to capture the meet with Santa himself & other parts of the experience.
  • Will there be food / drinks available to purchase?
    There is an Avoca Cafe onsite in the visitor centre open daily for more see: https://www.avoca.com/en/stores-and-cafes/malahide There are also food trucks open from 5pm on select dates adjacent to the castle
  • How long does the experience last?
    Guests can expect to spend approx one hour going through the experience
  • What do I need to bring / when should I arrive?
    Please aim to be at the venue 15 minutes before your experience start time and allow for traffic delays. Please bring your barcoded ticket for scanning by our team on entry. This can be shown on your phone, or printed if necessary. And of course don’t forget your Christmas spirit!
  • If my appointed time is, for example, 5pm do I get to visit Santa at exactly 5pm?
    No – this is the start time of your experience
  • How much are tickets?
    Off-peak times: Adult Tickets: €18.00 Child Tickets: (13 months – 12 years) €26.50 Infants (under 13 months) €12.00 Standard times: Adult Tickets: €20.00 Child Tickets: (13 months – 12 years) €28.50 Infants (under 13 months) €14.00 Peak times: Adult Tickets: €22.00 Child Tickets: (13 months – 12 years) €30.50 Infants (under 13 months) €16.00 All prices are excluding booking fee (€1.95 per ticket)
  • Pricing 2023
    Follow Fox Events offering year extraordinary year round immersive experiences for all the family, Unfortunately with rising costs affecting all aspects of our business we have had to increase our pricing for 2023. This includes increases in the VAT rate from 9-13.5 %, Staff costs and service contractors to name a few. We acknowledge this issue has been ongoing for a number of years however with the covid-19 pandemic we made the decision to absorb these until now in order to keep the magic alive. This pattern is no longer sustainable and regretfully we have had to pass these on to our loyal customers for the 2023 season. We appreciate rising costs may also be affecting you and as such we have introduced a 3-tier pricing system, meaning lower prices for off peak times to ensure our experience is accessible to all. Our aim still is to provide a fantastic experience for all the family with memories to last a lifetime.
  • Why is there a booking fee added?
    There are charges passed on to us for secure payment transaction services to process credit/debit card transactions, also for the installation and maintenance of ticketing systems and all other costs associated with secure online bookings. Please note that refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator
  • I can’t find my e-ticket / confirmation email?
    When you complete your booking online, an email containing a barcode which is your ticket is automatically sent to the email address you input at the booking stage. Please also check your spam / junk folders before contacting us as sometimes the email goes in there. Don’t worry if you still can't find it, email tickets@thechristmasexperience.ie and we will get it to you.
  • Bookings Over 8 People
    Unfortunately due to capacity restrictions within the Castle we can only allow a max of 8 people in to see Santa at a time, as such we have a max number of 8 people per booking. The Event will display as sold out should you try to book more than this number. If you wish to make a family booking for a group over this number, we recommend making separate bookings but selecting the same session. Please note each family will see Santa separately but will be together for the other elements of the experience once the same session is selected.
  • Can I make a large corporate booking?
    Yes we welcome large corporate bookings. Please get in touch to organise a large group booking of 50+ by emailing tickets@thechristmasexperience.ie
  • How do I add more guests to my booking?
    Please purchase the extra tickets for the same date/time as the booking you already have. Simply bring the two booking references with you on the day and you can all go together as one group.
  • How can I amend my booking?
    If you think you may need to change your booking date or time, please ensure you create an account at the time of booking. You can change your booking only once, up to 96 hours before your scheduled visit. There will be a €10 admin charge to change your ticket to another date/time.
  • Do tickets include access to Wonderlights?
    No tickets for Wonderlights must be booked separately, but those who book The Christmas Experience can avail of a discount on Wonderlights tickets. This will be emailed to you when you book, get in touch if you have not received this: tickets@thechristmasexperience.ie
  • Can I cancel my booking?
    No, tickets are non-refundable but they are transferable to friends and family.
  • Where is The Christmas Experience?
    The Christmas Experience takes place in the enchanting Castle of Malahide Castle & Gardens
  • How do I get there?
    Public Transport: Get the Dart to Malahide Get the 42 bus or H2 bus Drive M1 exit 3 and follow signage for malahide Free parking available Taxi + Bus Drop off + Collection Zone available
  • Can I book an overnight stay?
    No, unfortunately, overnight stays are not available at The Christmas Experience. We recommend the nearby Portmarnock Hotel, The Clayton Hotel or The Grand Hotel Malahide.
  • Is there accommodation on site?
    There is no accommodation available on site unfortunately but we recommend the following hotels near by: Portmarnock Hotel 8 minute drive The Clayton Hotel 16 minute drive The Grand Hotel Malahide 4 minute drive
  • What do I need to bring / when should I arrive?
    Please aim to be at the venue 15 minutes before your experience start time and allow for traffic delays. Please bring your barcoded ticket for scanning by our team on entry. This can be shown on your phone, or printed if necessary. And of course don’t forget your Christmas spirit!
  • Is the event all indoors?
    Yes, the event is based in the castle itself.
  • Are there discounts available for carers/groups with special needs?
    Yes – visitors with special needs may admit one accompanying carer free of charge. Carers do not need to book on the system but must mention it at ticket check. Please bring relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card. Please get in touch with us directly if there are any specific special needs or requests and we will do our best to accommodate all.
  • Are buggies allowed?
    It is not possible to facilitate the use of buggies within the castle. They can be left outside but we would advise you to leave them in your car, we cannot accept responsibility for any personal property left on the premises.
  • Is The Christmas Experience wheelchair accessible?
    Yes it is, we can accommodate wheelchair users within the Castle, we do require prior notice to ensure the best possible experience. Some small amendments to our planned event will be made to facilitate wheelchair access in the best way possible.
  • Do you have any sensory friendly times?
    Yes we do have sensory friendly times. We currently have Saturday 25th Nov at 11am and Friday 15th Dec at 15:30, and will add more with demand. They are highlighted in blue on our booking system. During which the music and any lighting / special effects will be minimal and staff will take extra care in ensuring any additional needs are met. Please feel free to reach out to us directly if there is anything you are concerned about in advance of your booking.
bottom of page